How can we help?
Need help with Spotr: Logbook? Find answers to common questions, get troubleshooting advice or contact us directly. We're here to help you get the most out of your aviation logbook.
Contact Spotr Support
Send your message here and we'll receive it directly. No email app is needed. All fields are required.
What can we help with?
Support for the main features of Spotr: Logbook.
Aircraft Spotting
Get help adding sightings, recording aircraft registrations, updating details and managing your spotting logbook.
My Flights
Find help logging your personal flights, adding routes, editing flight details and viewing your flight history.
Insights & Achievements
Questions about your aviation statistics, achievements, collections or how your progress is calculated.
Import & Backup
Help importing existing records, managing backups and keeping a copy of your logbook data.
App Settings
Find information about app appearance, display preferences, logbook settings and available customisation options.
Privacy & Data
Information about your stored records, deleting app data and managing shared logbook links.
Frequently asked questions
Answers to some common questions about Spotr.
What is Spotr: Logbook?
Spotr: Logbook is a personal aviation logging app for aircraft enthusiasts. You can record aircraft sightings, log flights you've travelled on, explore your aviation statistics and manage your collections.
Spotr is not a live flight tracker, aircraft tracking service or professional pilot's flight logbook.
How do I add an aircraft sighting?
Open the spotting area of the app and use the add option to create a new record. Enter the aircraft registration and any other details you want to save, then save the sighting to your logbook.
Available details can include the airport, aircraft type, airline, flight number, notes and photographs.
Can I log flights I've previously taken?
Yes. The My Flights section allows you to record flights you've travelled on, including older journeys. You can enter information such as the date, airline, flight number, departure and arrival airports, aircraft and other flight details.
Does Spotr track flights in real time?
No. Spotr is designed for recording your own aviation experiences rather than tracking live aircraft movements.
Maps and flight routes are used to visualise the flights you've logged. They are not intended to provide real-time aircraft positions.
Why can't the app find an aircraft registration?
Aircraft information lookups depend on the availability and accuracy of external aircraft databases and an internet connection.
Some registrations may be missing, outdated or unavailable. You can still enter or correct aircraft information manually.
How do achievements work?
Achievements recognise milestones based on eligible records in your spotting and flight logbooks.
Your progress depends on the achievement requirements and the information you've recorded. Some achievements may require specific details before they can be unlocked.
Can I import existing flight or spotting records?
Spotr includes import functionality for supported logbook data. Available import options and supported formats may vary between app versions.
Before importing a large collection, we recommend keeping a backup of your original data.
Can I back up my logbook?
Use the backup and export options available in the app to keep a separate copy of your records.
We recommend maintaining a recent backup, particularly before changing devices, reinstalling the app or deleting stored data. See the data deletion instructions for information about removing stored records.
Can I share my logbook with someone?
Spotr supports sharing selected logbook information through shareable links.
Depending on the available options, you can choose which information to include. Shared links may also be temporary or manually revoked.
Only share information you're comfortable allowing recipients of the link to view. See the data deletion instructions for help revoking shared links.
How do I delete my data?
Open the app's Settings and locate the data management or delete-all-data option. Follow the confirmation instructions shown in the app.
Deleting records is destructive, so make sure you've saved any backups you want to keep first.
For illustrated instructions covering data deletion and revoking shared logbook links, visit our Delete Data page.
For more information about handling your data, see our Privacy Policy.
Where can I read the Privacy Policy?
You can read our Privacy Policy at any time. For instructions on removing data from the app, visit the Delete Data page.
Is Spotr available on iPhone and Android?
Spotr: Logbook is developed for iOS and Android. Feature availability may vary depending on the installed app version and device.
How do I report a problem or suggest a feature?
Email [email protected] with a description of the problem or suggestion.
If you're reporting a bug, please include your device model, operating system, app version and the steps needed to reproduce the issue. Screenshots are welcome.
Troubleshooting
A few things to try if the app isn't behaving as expected.
App performance or crashes
If Spotr freezes, becomes slow or closes unexpectedly:
- Make sure you're using the latest available app version.
- Close and reopen the app.
- Restart your device if the problem continues.
- Contact support if the issue persists.
Avoid deleting or reinstalling the app before securing a backup of any data you want to keep. See our Delete Data instructions before removing records.
Aircraft lookup or online features
If an online lookup or another internet-dependent feature isn't working:
- Check your internet connection.
- Confirm any entered aircraft registration is correct.
- Try again later if the external service is unavailable.
- Enter missing aircraft information manually where supported.
Reporting a problem
Providing a few details helps us understand and investigate issues.
What to include in your email
- Your device model, such as iPhone 15 or Samsung Galaxy S24.
- Your iOS or Android version.
- The installed Spotr app version.
- A short description of what went wrong.
- The steps you took before the problem occurred.
- Any relevant screenshots or error messages.
Please do not send passwords, authentication codes, private signing keys or other sensitive information.
Still need assistance?
Get in touch directly with Spotr support.